Botfuel Answers

Botfuel is a software company developing chatbot building platforms targeted at medium and large companies. Botfuel Answers is a chatbot specifically pre-trained for e-commerce related questions and designed to provide quick answers to shoppers. As a store owner, you just need to enable some of the pre-defined questions and to provide the corresponding answers. In case where the bot does not understand, you can propose to the user to be put in contact with an agent by email. You may also want to customize the look-and-feel of the chat window and to choose its position on the screen.

This extension allows you to add a Botfuel Answers chatbot to your Magento store.  Once added, a chat window will appear in your store. Your visitors can open the chatbot window and ask questions without interrupting their shopping experience. In cases when the bot cannot answer, it will email the request to a human agent if this is enabled in the configuration of your chatbot. 

Account & Pricing

To make this free plugin work, you need a Botfuel Answers account.  This account has to be created separately. Botfuel Answers comes with a free plan, allowing you to enjoy the service with no obligation to buy. You can sign up for Botfuel Answers here. For an overview of the available plans and their cost go to Botfuel Answers pricing.

Features

Pre-Trained Knowledge Base

By analyzing thousands of conversations across various industries, we were able to understand how customers actually make requests with a high level of precision and specificity. We then incorporate and apply this knowledge into our AI models, enabling our chatbots to navigate the ambiguities of language. For each industry we cover, we have already created a list of the most frequently asked questions, so it’s easy for you to get started.

Content Editor

Whether taken from your current FAQ or specially written for messaging, your answers are extremely easy to add and to update. Your chatbot will be answering requests in seconds.

Intelligent Handover

Our chatbots know when it’s time to pass a request over to a customer support agent, gathering essential customer information to ensure the agent is well-equipped to resolve the issue at hand.

Customizable Webchat

Webchat can be customized to your brand colors so it truly reflects your brand.

Insights Dashboard

Our chatbots drive serious results. And we give you the proof to back it up. Your personalized Botfuel Answers insights dashboard gives you direct access to key metrics that help you assess your chatbot’s effectiveness and impact in real-time.