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Zopim Chat

This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store


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This extension integrates the chat widget provided by Zendesk with Magento 2 shops. Zendesk Live chat provides a fast and responsive way to connect with customers in real time. It’s a fast and effective way to offer help - without interrupting their browsing flow. Live chat lets agents handle multiple chats at once, so the wait time is reduced and customers have a better experience.

It allows the store owner to interact with their visitors, provide support, know the statistics of the visits, get offline messages etc. Zendesk chat real-time interaction provides a high quality shopping experience. Customers will remember their positive experience and keep coming back. Having live help support on your store projects the image that your company is service oriented.

In order to make this extension work, you need to create an account at the Zendesk website. Please read the Zendesk pricing information.

Zendesk pricing:

  • Lite: FREE
  • Basic: $11.20 per agent/mo.
  • Advanced: $20.00 per agent/mo.
  • Premium: $44.00 per agent/mo. 

The layout of the chat widget is fully customizable. You can use the widget generator at the Zendesk website and simply copy-paste the generated code to your shops configuration field "Widget Code".


  • Enable/disable on specific pages
  • EU cookie compliance modes
  • Use customer's data (name, email, telephone)
  • Show customer orders in Zopim-Dashboard
  • All Zopim features are included

User guide:

Install the extension. Go to the Zendesk page and configure the chat widget. Copy-paste the generated code to your shops configuration field "Widget Code".


Technical Specifications

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Seller profile

Better Deals

Seller contact



Zendesk Chat

Current Version


Magento platform compatibility

Open Source (CE): 2.3 (current), 2.0 (obsolete), 2.1 (obsolete), 2.2 (obsolete)


Stable Build


04 April, 2019


Extensions, Customer Support, Live Chat

Quality Report

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Installation & Varnish Tests


Coding Standard


Plagiarism Check


Malware Check


Marketing Review


Manual Testing


All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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  • Compatible with Open Source (CE) : 2.0 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    Adding Magento 2.3 as supported version.


  • Compatible with Open Source (CE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    Magento 2.1.6 support


  • Compatible with Open Source (CE) : 2.0
  • Stability: Stable Build
  • Description:

    Fixing the problem with di-compilation.
    Magento\Sales\Model\Resource\Order\Collection was renamed to Magento\Sales\Model\ResourceModel\Order\Collection


  • Compatible with Open Source (CE) : 2.0
  • Stability: Stable Build
  • Description:

    Magento 2.1.1 support


  • Compatible with Open Source (CE) : 2.0
  • Stability: Stable Build
  • Description:



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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

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Q & A

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