Overview
Back to topThis extension integrates the chat widget provided by Zendesk with Magento 2 shops. Zendesk Live chat provides a fast and responsive way to connect with customers in real time. It’s a fast and effective way to offer help - without interrupting their browsing flow. Live chat lets agents handle multiple chats at once, so the wait time is reduced and customers have a better experience.
It allows the store owner to interact with their visitors, provide support, know the statistics of the visits, get offline messages etc. Zendesk chat real-time interaction provides a high quality shopping experience. Customers will remember their positive experience and keep coming back. Having live help support on your store projects the image that your company is service oriented.
In order to make this extension work, you need to create an account at the Zendesk website. Please read the Zendesk pricing information.
Zendesk pricing:
- Lite: FREE
- Basic: $11.20 per agent/mo.
- Advanced: $20.00 per agent/mo.
- Premium: $44.00 per agent/mo.
The layout of the chat widget is fully customizable. You can use the widget generator at the Zendesk website and simply copy-paste the generated code to your shops configuration field "Widget Code".
Features:
- Enable/disable on specific pages
- EU cookie compliance modes
- Use customer's data (name, email, telephone)
- Show customer orders in Zopim-Dashboard
- All Zopim features are included
User guide:
Install the extension. Go to the Zendesk page and configure the chat widget. Copy-paste the generated code to your shops configuration field "Widget Code".
Technical Specifications
Back to topSeller profile
Seller contact
Integrator
Current Version
1.0.6
Magento platform compatibility
Open Source (CE): 2.3 (current), 2.4 (current), 2.0 (obsolete), 2.1 (obsolete), 2.2 (obsolete)
Commerce on prem (EE): 2.3 (current), 2.4 (current)
Commerce on Cloud (ECE): 2.3 (current), 2.4 (current)
Type
Stable Build
Updated
15 March, 2021
Categories
Extensions, Customer Support, Live Chat
Documentation
License Type
Policy
Quality Report
Back to topAll tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.0.6:
- Compatible with Open Source (CE) : 2.0 2.1 2.2 2.3 2.4
- Compatible with Commerce on prem (EE) : 2.3 2.4
- Compatible with Commerce on Cloud (ECE) : 2.3 2.4
- Stability: Stable Build
-
Description:
Updated supported versions.
1.0.5:
- Compatible with Open Source (CE) : 2.0 2.1 2.2 2.3
- Stability: Stable Build
-
Description:
Adding Magento 2.3 as supported version.
1.0.3:
- Compatible with Open Source (CE) : 2.0 2.1
- Stability: Stable Build
-
Description:
Magento 2.1.6 support
1.0.2:
- Compatible with Open Source (CE) : 2.0
- Stability: Stable Build
-
Description:
Fixing the problem with di-compilation.
Magento\Sales\Model\Resource\Order\Collection was renamed to Magento\Sales\Model\ResourceModel\Order\Collection
1.0.1:
- Compatible with Open Source (CE) : 2.0
- Stability: Stable Build
-
Description:
Magento 2.1.1 support
1.0.0-beta:
- Compatible with Open Source (CE) : 2.0
- Stability: Stable Build
-
Description:
Initial
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.
Contact Vendor