Zendesk Chat

M2

This extension integrates the chat widget provided by Zendesk with Magento 2 shops. Zendesk Live chat provides a fast and responsive way to connect with customers in real time. It’s a fast and effective way to offer help - without interrupting their browsing flow. Live chat lets agents handle multiple chats at once, so the wait time is reduced and customers have a better experience.

It allows the store owner to interact with their visitors, provide support, know the statistics of the visits, get offline messages etc. Zendesk chat real-time interaction provides a high quality shopping experience. Customers will remember their positive experience and keep coming back. Having live help support on your store projects the image that your company is service oriented.

In order to make this extension work, you need to create an account at the Zendesk website. Please read the Zendesk pricing information.

Zendesk pricing:

• Lite: FREE
• Basic: $11.20 per agent/mo.
• Advanced: $20.00 per agent/mo.
• Premium: $44.00 per agent/mo. 

The layout of the chat widget is fully customizable. You can use the widget generator at the Zendesk website and simply copy-paste the generated code to your shops configuration field "Widget Code".

Features:

• Enable/disable on specific pages
• EU cookie compliance modes
• Use customer's data (name, email, telephone)
• Show customer orders in Zopim-Dashboard
• All Zopim features are included

User guide:

Install the extension. Go to the Zendesk page and configure the chat widget. Copy-paste the generated code to your shops configuration field "Widget Code".