Facebook Live Chat

Facebook Live Chat
M2

TOTAL:
$0.00
Compatible With: Community 2.0, 2.1, 2.2

Tech Specifications

Seller:
Integrator:
Current Version:
1.0.0
Type:
Stable Build
Updated:
03 October, 2017
Categories:
Extensions, Customer Support, Live Chat
License Type:
MIT License (MIT)

Overview

Show a Facebook chat widget on website so visitors can send messages to Fb page’s Messenger. Chat with customers anytime anywhere with mobile devices.

Other Extensions by Beeketing

Overview

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Facebook Live Chat helps you create a new modern and efficient customer support channel on your store: a live Facebook chat widget popping up on the corner of every website page. Customers can send instant messages to your Facebook page’s inbox to request information or support. You can reply and chat with customers anytime, anywhere with your mobile devices to give them immediate support.

This extension is designed and developed by Beeketing - a Marketing Automation platform for eCommerce websites. We dedicate our extensions to optimizing conversion rates and increasing sales for online businesses. 

Facebook Live Chat extension connects your store with our Quick Facebook Chat app in the Beeketing platform. You will be required to create a Beeketing account HERE to connect your Magento store with Beeketing platform, where you manage the extension's features. This extension is free, and there is NO ADDITIONAL CHARGES by Beeketing external service at all since we provide this feature for free.

 

 

 

HIGHLIGHTS:

How do you stay friendly and helpful to your customers, and increase sales at the same time?

The key to never miss any sales is to be a casual and helpful friend, not a seller.

Facebook is among the most popular social media that customers use, in fact, about 74% of shoppers are frequently active on Facebook. So why not leverage your Facebook account and make it the most friendly customer support channel ever?

Using Facebook Live Chat extension:

  • Your customers can use their own Facebook account to chat directly with you on Messenger, without having to create a support ticket. After that, both you and your customer can follow up the conversation anytime, anywhere with Facebook Messenger accounts.

  • You are chatting with customer’s personal Facebook profiles, not just anonymous online accounts, so you can personalize your conversation for each of them. It’s never easier to get closer, build trust and establish the relationship with your customers like between real people, and what’s next, more sales are coming your way!

FEATURES:

CONNECT WITH YOUR FACEBOOK IN 1 CLICK:

This extension connects with your Facebook page to create a chat box on the website, where customers can send direct messages to the Facebook page’s Messenger box. The connection will be finished in 1 click by adding your Facebook page ID.

Please not that personal facebook accounts are not allowed because of Facebook’s prohibition of messages sent to personal accounts via third-party apps.

BEAUTIFUL CHAT WINDOW WITH FLEXIBLE DESIGN:

We understand how important it is that the chat window look perfectly blended into the overall design of the store, so we give you control over the design of your chat widget. You can choose themes, color widget border, text, color, and icon for the widget button.

STICKY FLOATING BUTTON:

To avoid distracting your customers, the chat widget is not fully opened by default, but minimized into a small floating button that sticks to the corner of the page when customers scroll up/down the page. Customers will click the button to open the chat window whenever they want to contact you for support.

INCREASE PAGE LIKES VIA CHAT WINDOW:

There is a like button on the banner of the chat window, where customers can click to follow your page. This helps convert website visitors into Facebook followers for your store.

RESPONSIVE ON BOTH DESKTOP & MOBILE DEVICES:

The chat widget is designed to be beautifully responsive on both desktop and any mobile devices to optimize User eXperience wherever your customers come from.

LIVE DEMO & HELP DOCUMENTS

INSTALLATION:

  1. Get the extension for FREE on Magento Marketplace and install the extension in your website.

  2. You will be requested to connect your store to Beeketing external service by creating a free account with us (it takes 15 seconds and free!)

  3. Once your account is set up, you will have access to the extension admin dashboard where you build and manage your chat widget.

SUPPORT:

We offer free installation, technical & marketing support fast and efficiently. We will answer within 1-2 business days upon receiving your support request. Get in touch with us here:

  • Email: hi@beeketing.com

  • Support ticket: https://beeketing.com/contact

  • Support call: +1 (650) 666-0985

  • Live chat on website: https://beeketing.com

ABOUT BEEKETING:

Beeketing pioneered marketing automation in full service for eCommerce sellers. With a focus on increasing conversion rates and sales for eCommerce stores, we provide a complete package of tools and solutions that automate the marketing and sales strategies: email marketing, up-selling & cross-selling, promotion campaigns management, product recommendation....and many more.

Release Notes

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1.0.0:

  • Compatible with CE: 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    First release

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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Reviews

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