Automatically detect suspicious orders to check and approve them before purchase completion. Protect your store from fraudulent operations.
OverviewBack to top
With the Order Approval extension, all suspicious orders automatically get through an additional verification process. Therefore, customers can complete purchases only after order approval. Due to the module, it's possible to detect doubtful orders based on different parameters such as payment and shipping methods, user's country, specific products added to cart etc.
How the module works
Once an order is placed the extension checks all products added to cart as well as customer’s data specified in a checkout form. In case at least one suspicious parameter is detected, the order automatically gets the “On Review” status and goes to an order approval list. Meanwhile, the customer is informed about additional order moderation. When the order examination is complete, the customer is notified of its results. If the order is approved, the shopper can complete the purchase. If a website admin disapproves the order, it's automatically canceled.
Predefined conditions to detect suspicious orders
Set parameters that will trigger the order verification. The tool offers four main conditions based on:
- Payment method;
- User's country;
- Specific products;
- Whole product category.
Once at least one of specified parameters is detected the order will be added to special order approval queue.
Set up custom conditions
Custom rule conditions enable store admins to examine orders with maximal accuracy. Use multiple parameters and condition combinations to adjust order approval process to your personal needs.
E.g. According to your stats data, a great number of fraudulent orders are being made by wholesalers who order big amounts of particular products and use the 'Same day delivery' shipping method. With the module, you can set up rule conditions taking into account all these aspects and prevent possible profit loss.
Configure rules based on:
- Cart attributes;
- Products subselection;
- Conditions & product attributes combination.
Warning message on the checkout
When an order meets rule conditions a customer will see a special notification right on the checkout page. E.g. "Due to security reasons, your order requires additional moderation. You'll be notified once the moderation is done." You can customize the message according to your requirements.
Email notifications for customers
Timely inform clients about the order status change. Send email notifications when:
- Order is marked as suspicious and requires approval;
- Order has successfully passed approval;
- Order has been rejected by a store admin.
Email notifications for admin users
To help administrators keep track of all suspicious orders you can notify them via email once a doubtful order is detected. Specify multiple email addresses to inform all admin users at once.
Manage orders for approval on a special grid
All orders that require approval are shown on a separate grid with the corresponding order statuses: on review, approved or disproved. Due to the grid, you'll be able to keep all necessary orders at hand and easily process them.
Assign specific user roles to order moderators
With the order protection extension, you can create a separate user role for order approvers. Therefore, you won't have to specify admin addresses when configuring email notification settings. Just select the corresponding role and the store admins assigned to this role will be automatically notified about potentially fraudulent orders.
- All product types support
- Possibility to approve/disapprove orders in bulk
- Export orders for approval to CSV or XML files
- Different store views and customer groups support
Our support policy:
- 90 days of free support
- Free lifetime updates
Release NotesBack to top
- Compatible with CE: 1.4 188.8.131.52 1.4.2 1.5 1.6 1.6.1 184.108.40.206 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
- Compatible with EE: 220.127.116.11 18.104.22.168 22.214.171.124 126.96.36.199 1.10 1.11 1.11.1 1.12 1.13 1.13.1 1.14 1.14.1 1.14.2 1.14.3
- Stability: Stable Build