Powered by Adobe Commerce 2.4.6-p4

follow-upemailmp.png

Follow-Up Email

by Amasty
Adobe Silver Technology Partner
First year:
0
TOTAL DUE TODAY:

Overview

Back to top

 

Get customers to return to your store and demonstrate a personal approach with highly targeted and timely sent reminders. Create custom email templates based on previous orders, wishlists, newsletter subscriptions, customer birthdays and many other events. With the module, you can inform customers about hot deals and automatically attach discount coupons to them. Schedule automatic emails dispatch according to your needs and get detailed statistics via Google Analytics. For example, you can automatically send emails on customers' birthdays or after newsletter subscriptions. You can also send emails based on previous purchases, e.g. offer a tie with 10% off in a week after a client purchased a shirt. 

 

Key Features:

  • Customize emails for various order statuses
  • Send emails based on wishlists and previous orders
  • Generate emails based on customer activity
  • Automate emails dispatch
  • Gather statistics with Google Analytics

 

Wishlist-based Discounts

Generate promotions based on products which are added to wishlists to send highly targeted follow up emails. The module uses the following actions as a start event for emails dispatch:

  • Wishlist Created
  • Wishlist On sale (the email sent when products in a wishlist get a special price)
  • Wishlist Back in stock (the email is sent when a product from a wishlist comes back to stock)
  • Wishlist is shared

Emails For Different Order Statuses

Generate emails based on different order statuses to help customers easily track their orders. Choose the event to start your email campaign:

  • Order Created
  • Order Shipped
  • Order Invoiced
  • Order Completed
  • Order Cancelled

Promotions Based On Previous Orders

Be extremely helpful to your clients by sending them follow-ups based on products they've already purchased. You can easily generate and send emails suggesting up-selling, related or cross-selling items.

Winback Messages

To return potential customers who haven't logged in to your store for a certain time period send them win-back emails with exclusive offers. Due to timely sent reminders with tempting deals, you'll definitely increase the number of repeated purchases.

Customer Group Change Notifications

Let your customers know when their group is changed. For example, you can inform clients that they have been recently 'moved' to the 'VIP customers' group and from now on they are provided with a 10% discount on any products in your store.

Review Reminder Emails

Specify the time period after the purchase when the review reminders should be sent. Equip an email template with a direct link to the corresponding review block and enrich your product pages with priceless customer-generated content.

Birthday Greetings

Provide customers with special presents and discounts in birthday greeting emails. Create nice-looking greeting card templates with attached coupons to show your attention to each client and build customer loyalty.

Newsletter Subscription Notifications

Send a welcome message with special discounts to newly-subscribed customers. Motivate them to return to your online store by providing special offers available only for newsletter subscribers.

Send Emails Automatically

Automatically generate and send any number of triggered emails, thus saving your time on other store management activities.

Set Up Email Schedule 

Flexible settings enable you to plan follow up email campaigns in advance and carefully schedule letter dispatch according to your requirements. E.g. use the 'Date' starting event to run a campaign dedicated to a specific holiday.

Integration With Discount Coupons

Draw customers attention to your products by automatically generating coupons for follow up emails. Simply specify the necessary rule for coupon sending and the module will create a unique promo code with the ability to indicate the coupon lifetime. It's also possible to make the coupon available only to the email recipient. Choose one of the available coupon types or use a shopping cart rule:

  • Percent of product price discount
  • Fixed amount discount
  • Fixed amount discount for the whole cart

Customize Email Templates

The extension offers a list of predefined email templates based on orders, wishlists and customer activity. You can easily edit any of the templates according to your specific needs changing their content and CSS.

Advanced Template Options

Use advanced template features to thoroughly fine-tune their display:

  • Use format manager to show currency, dates, price and time in the necessary format.
  • Use URL manager to automatically generate URLs corresponding to Magento requirements.

Create An Emails Blacklist

To prevent sending emails to unwanted or unsubscribed customers you can add their email addresses to a blacklist. This way you'll keep your email database clean and up-to-date and avoid being added to spam.

Preview Templates And Send Test Emails

To make sure that everything works correctly always preview templates and send test emails to the specified email address.

More Options:

  • Use Google Analytics to see and process important stats data
  • Moderate emails queue
  • View sent emails history
  • Specify email sender address
  • Let customers unsubscribe

 

Demo:

|General Settings|

|Follow up rules|

|Email templates list|

 

User Guide:

| See how to configure the module step by step |

 

Our Support Policy:

  • 3 months of free support for Cloud editions;
  • Support Service subscription also may be purchased separately. Please contact vendor for details;
  • 25-days Marketplace Return Policy.

Technical Specifications

Back to top

Seller profile

Amasty

Seller contact

E-mail

Current Version

1.4.6

Adobe Commerce platform compatibility

Adobe Commerce (cloud): 2.4 (current), 2.3 (obsolete)

Adobe Commerce (on-prem): 2.4 (current), 2.3 (obsolete)

Magento Open Source: 2.4 (current), 2.3 (obsolete)

Type

Stable Build

Updated

27 October, 2023

Categories

Extensions, Marketing, Email Marketing

Quality Report

Back to top

Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

Back to top

1.4.6:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    Version 1.4.6
    1.4.6 - Mar 15, 2023
    Compatibility: now the extension is compatible with Magento 2.4.5-p2, 2.4.6
    1.4.5 - Jan 23, 2023
    Improvement: we added a Run Queue button to the Queue grid so that an admin can run the module cronjob manually. The queue will no longer run on page reload
    Improvement: we added a cancel condition Another Product Added to Wishlist to make sure only one email is sent if several products are added to wishlist
    Fix: we fixed the issue with emails not being sent with Wishlist on Sale event
    Fix: we resolved the issue with emails still being sent after a cancel condition is triggered
    Fix: we eliminated the deprecated strtotime() functionality error occurring with the cancel event Customer Logged In
    Fix: we improved sending of test emails. Now test emails come with an updated email template once a template is changed
    Fix: we improved output of the Payment Method variable in the email templates

1.4.4:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    Version 1.4.4
    1.4.4 - Jun 20, 2022
    Improvement we optimize the template handling according to security compliance
    1.4.3 - Jun 15, 2022
    Compatibility now the extension is fully compatible with Magento 2.4.4, 2.4.3-p2, 2.3.7-p3
    1.4.2 - Mar 29, 2022
    Fix we corrected the problem with the scheduled emails sending time by event ‘Order: Completed’
    Fix we solved the problem with sending emails copies
    Fix we eliminated the issue with the time of sending emails according to the schedule
    Fix we fixed the problem with the wish list displaying in emails when using 'Customer Wishlist Product Added' template
    1.4.1 - Mar 14, 2022
    Compatibility now the extension is compatible with Magento 2.4.4
    1.4.0 - Dec 22, 2021
    New we added a new grid with Follow Up Campaigns Statistics for you to check the statistics of sent, opened and clicked emails for all campaigns
    Fix we resolved the issue with coupon generation when the ‘None’ coupon type was selected
    Fix we fixed the issue with the namespace
    1.3.0 - Sep 13, 2021
    Improvement we improved the UI of Follow Up Email general settings and rules to make the module’s configuration more convenient

Support

Back to top

The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

Back to top

Reviews

Back to top