Let customers ask questions on product pages. Generate and manage your own product knowledge base to provide clients with necessary answers.
OverviewBack to top
With the FAQ and Product Questions extension, you'll enable store visitors to ask about any details right on product pages and get precise answers from store administrators. The module lets you create and manage your own knowledge base, assign questions to corresponding topics and let customers rate your answers.
Apart from that, the tool offers a rich list of additional options. Due to the extension, you can create SEO-friendly question URLs, display related questions, show question ratings and customize the knowledgebase display.
Easily Create and Manage FAQ Section
- Arrange questions in topics
- Let customers rate answers
- Enable quick search by tags and topics
- Attach files and images to answers
- Create short SEO-friendly URLs
- Customize knowledge base layout
- Display CMS blocks on the knowledge base page
- Display related questions
- Assign questions to corresponding products
- Let visitors ask questions on the FAQ page
Fill knowledgebase with questions
Either enrich your FAQ section with your own questions or add the most popular ones left by store visitors on product pages.
Add questions to corresponding topics
Create as many different topics as you need. Assign questions to one or multiple topics to help customers easily navigate your FAQ section.
Create short direct links
Specify short SEO-friendly URLs for each topic and question you create to help customers share useful information with others and add pages with answers to bookmarks.
Assign questions to products
Make any questions visible on corresponding product pages. Assign customer questions as well as the questions added by admin users to store products to display them not only in the knowledgebase but on the product pages as well.
Enable quick search
Let shoppers quickly find necessary information in the knowledge base. Enable them to search by question tags, topics or among the questions displayed under topic titles.
Let customers ask questions on FAQ pages
In case customers don't find the information they need, they can ask a question right on FAQ page and get an instant answer from an admin user.
Process customer questions
View and manage all questions in the admin panel. Delete selected questions in bulk right from the grid. Assign questions to necessary topics or product pages, write answers and easily edit customer info.
Notify customers and store admins via email
Send email notifications to customers once the answer to their question is posted. Apart from that, the extension supports an admin notification feature. Therefore, each time a new question is sent by a store visitor, the administrator will be instantly notified.
Enable Store Visitors to Ask Questions on Product Pages
- Add a questions tab to product pages
- Display a popup question form
- Process and answer questions from the backend
- Add customer questions to the knowledge base
- Customize answers page layout
- Enable new question notifications for admin users
- Send answer notifications to customers
- Show "Ask a question" link on product pages
Let shoppers ask questions on product pages
With the module, store visitors can ask questions on product pages using a handy question form displayed in a popup. Show an additional "Ask a Question" link on top of a product page to help customers quickly find and fill in the question form.
Add a tab with questions to product pages
Display the tab on each product page to help users find useful information about the item they are interested in.
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Release NotesBack to top
- Compatible with EE: 184.108.40.206 220.127.116.11 18.104.22.168 22.214.171.124 1.10 1.11 1.11.1 1.12 1.13 1.13.1 1.14 1.14.1 1.14.2 1.14.3
- Stability: Stable Build
v1.1.7 - New: Like\Dislike type of rating added
- Compatible with CE: 1.4 126.96.36.199 1.4.2 1.5 1.6 1.6.1 188.8.131.52 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
- Stability: Stable Build