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Support Ticket System

TOTAL:
$90.00

Overview

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This extension allows you to manage requests from your clients in a much more orderly manner. The most important functionality is the creation of the so-called tickets. Thanks to them you will be able to follow the history of your clients' queries and answer them from the administration panel. Creating tickets is possible from the order view in the client panel, but you can also enable the guest extension. Thanks to this, they will be able to ask questions from the product before placing an order.

You can also create tickets in the administration panel. Thanks to this, after every phone, email or direct contact you can create a ticket and continue to support the client from the administration panel. 

The extension also gives the possibility to create departments and assign to them both users of the administration panel and tickets. Additionally, you can also edit the email template that will be sent to your clients.

 

Main Features:

  • Create support tickets
  • Follow history of conversation
  • Manage tickets from admin panel
  • Create support departments and assign admin users to them
  • Manage email template
  • Configuration if module is for registered users only or guests
  • Manage statuses of the tickets

Technical Specifications

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Seller profile

Alekseon Sp. z o.o.

Seller contact

E-mail

Integrator

Current Version

101.0.3

Magento platform compatibility

Open Source (CE): 2.1, 2.2, 2.3

Type

Stable Build

Updated

29 May, 2019

Categories

Extensions, Customer Support

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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101.0.3:

  • Compatible with Open Source (CE) : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    ## [101.0.3]
    ### Changes
    - Upgrade to Magento 2.3.1

101.0.1:

  • Compatible with Open Source (CE) : 2.1 2.2
  • Stability: Stable Build
  • Description:

    101.0.1
    - Fix problem with connectionName variable

    101.0.0:
    Compatible with CE: 2.1 2.2
    Stability: Stable Build
    Description:
    101.0.0: Stable Version for Magento 2.1 to 2.2.

101.0.0:

  • Compatible with Open Source (CE) : 2.1 2.2
  • Stability: Stable Build
  • Description:

    101.0.0: Stable Version for Magento 2.1 to 2.2.

100.0.1:

  • Compatible with Open Source (CE) : 2.1 2.2
  • Stability: Stable Build
  • Description:

    101.0.1
    - Fix problem with connectionName variable

    101.0.0:
    Compatible with CE: 2.1 2.2
    Stability: Stable Build
    Description:
    101.0.0: Stable Version for Magento 2.1 to 2.2.

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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