Creates a designated communication area for customers to leave questions and share additional information.
OverviewBack to top
Product Questions extension for Magento 2 introduces a question/answer thread to the product pages of the store. Whether you want the store administrator to answer the questions or let the community do it for you, Product Questions offers a convenient communication platform..
With the Product Questions extension you get a full control of the question/answer process. Depending on how you plan it, Product Questions extension can serve as a knowledge base, forum, communication platform or even customer-powered social network.
For example: you can allow only the customers who have purchased the product to answer the questions, producing valuable content and supplying extensive product information. Another option is to position the Product Questions block as a forum thread, letting all customer groups participate in the discussion of a particular product. In addition, you can let your customers ask private questions that can only be answered by the store administrator and will not show up on the store frontend.
Product Questions extension for Magento 2 introduces a question-answer block helping to build customer-oriented store.
- Full control over the questions and answers;
- Email notifications for both customers and store administration;
- Flexible question access permissions;
- Manual/automated question approval;
- Private questions.
Private and public questions
Customers have a choice of asking either a private question – visible to store administrator only, or a public question – open for everyone to pitch in.
Administrator decides which questions get published and whether or not answers will have to go through admin validation.
New tab is added to customer area to keep track of asked questions. There is an option for email updates as well.
When managing questions it is easy to see which products get more questions and might need an informational update.
Store administrator can enable question rating system. Ratings may be also edited manually via backend. Having rating system allows customers to view submissions by usefulness.
Switching from pending, to new, to archive is a one click process thanks to backend bookmarks. All of the controls are gathered under a single tab, allowing for an uninterrupted workflow
To experience the extension firsthand follow the links below:
Release NotesBack to top
- Compatible with CE: 2.1
- Compatible with EE: 2.1
- Stability: Stable Build
* Fixed issue with Full Page Cache incompatibility
* Fixed issue with incorrect position of Product Questions tab on product page
* Code refactoring
* Installation issue