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Product Questions

TOTAL:
$299.00

Overview

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Product Questions extension for Magento 2 introduces a question/answer thread to the product pages of the store. Whether you want the store administrator to answer the questions or let the community do it for you, Product Questions offers a convenient communication platform.

With the Product Questions extension, you get a full control of the question/answer process. Depending on how you plan it, Product Questions extension can serve as a knowledge base, forum, communication platform or even customer-powered social network.

For example: you can allow only the customers who have purchased the product to answer the questions, producing valuable content and supplying extensive product information. Another option is to position the Product Questions block as a forum thread, letting all customer groups participate in the discussion of a particular product. In addition, you can let your customers ask private questions that can only be answered by the store administrator and will not show up on the store frontend.


Business Value

Product Questions extension for Magento 2 introduces a question-answer block helping to build a customer-oriented store.

  • Increase customer satisfaction by providing them with a possibility to ask anything they want to know about and get rapid and qualified answers to asked questions
  • Save time by creating your own questions or sharing the existing ones across all relevant pages to avoid repetitive inquires
  • Pinpoint the description bottlenecks - ”By product” view demonstrates which products get more questions and might need an information update


Feature Highlights

Private And Public Questions

Customers have a choice of asking either a private question – visible to store administrator only, or a public question – open for everyone to pitch in.

Publishing Restrictions

Administrator decides which questions get published and whether or not answers will have to go through admin validation.

Customer Notifications

New tab is added to customer area to keep track of asked questions. There is an option for email updates as well.

Question Management

When managing questions it is easy to see which products get more questions and might need an informational update.

Rating System

Store administrator can enable question rating system. Ratings may be also edited manually via backend. Having rating system allows customers to view submissions by usefulness.

Questions Migration From Magento 1

The migration script provided by Product Questions 1.1 for M2 allows you to move questions, answers, and some other entities created by the Product Questions extension for M1 to your Magento 2 store without data loss and breach.

User-friendly Interface

Switching from pending, to new, to archive is a one click process thanks to backend bookmarks. All of the controls are gathered under a single tab, allowing for an uninterrupted workflow


Demo

To experience the extension firsthand follow the links below:

 

Support Policy

Included technical support:

  • Magento Open Source (CE) version - 3 months of free technical support
  • Magento Commerce using on prem (EE) version - 3 months of free technical support 
  • Magento Commerce on Cloud (ECE) version - 3 months of free technical support  

Technical Specifications

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Seller profile

Aheadworks

Seller contact

E-mail

Integrator

Current Version

1.1.4

Magento platform compatibility

Open Source (CE): 2.0, 2.1, 2.2, 2.3

Commerce on prem (EE): 2.0, 2.1, 2.2, 2.3

Commerce on Cloud (ECE): 2.3

Type

Stable Build

Updated

28 January, 2020

Categories

Extensions, Content & Customizations, Personalization & Experience Management

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.1.4:

  • Compatible with Open Source (CE) : 2.3
  • Compatible with Commerce on prem (EE) : 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.3
  • Stability: Stable Build
  • Description:

    * Fixed issue with incorrect Question output
    * Error appears when the rating of question is changed on the Storefront
    * Questions related to configurable products aren't published
    * 'Admin' grid show wrong product names (Magento Commerce)
    * Improved sorting
    * Deleted customer is still shown as registered in Product Questions grid
    * Wrong product URL in emails for multistore
    * 'Product Questions' tab is not shown at Product page if Layout = "Product - Full Width"
    * Rating of answers can't be changed in Admin
    * Improved compatibility with Pagebuilder
    * Fixed issue with validation on 'Rating' field in Admin
    * Admin notifications about new questions and answers aren't sent (Magento v.2.3.2)
    * Error occurs during compilation
    * When the product is "Disabled" or "Out of Stock", the product is displayed and link to the product is active in "Product Questions" tab
    * Error occurs when adding script on frontend (question field)
    * Fix for Magento Marketplace

1.1.1:

  • Compatible with Open Source (CE) : 2.1 2.2 2.3
  • Compatible with Commerce on prem (EE) : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    + Magento 2.3 compatibility

1.1.0:

  • Compatible with Open Source (CE) : 2.1 2.2
  • Compatible with Commerce on prem (EE) : 2.1 2.2
  • Stability: Stable Build
  • Description:

    +Product Questions migration tool
    *SEO improvements
    *Error occurs after using mass actions in Question grid
    *Magento 2.2: compilation issue

1.0.9:

  • Compatible with Open Source (CE) : 2.1 2.2
  • Compatible with Commerce on prem (EE) : 2.1 2.2
  • Stability: Stable Build
  • Description:

    +Magento 2.2RC compatibility
    *Support for php v7 in composer
    *Fixed timezone issue: Question with the wrong date is created at Admin
    *Changed label in system.xml

1.0.8:

  • Compatible with Open Source (CE) : 2.1
  • Compatible with Commerce on prem (EE) : 2.1
  • Stability: Stable Build
  • Description:

    * Fixed issue with Full Page Cache incompatibility
    * Fixed issue with incorrect position of Product Questions tab on product page
    * Code refactoring
    * Installation issue

1.0.6:

  • Compatible with Open Source (CE) : 2.1
  • Compatible with Commerce on prem (EE) : 2.1
  • Stability: Stable Build
  • Description:

    * Fixed issue with Full Page Cache incompatibility
    * Fixed issue with incorrect position of Product Questions tab on product page
    * Code refactoring
    * Installation issue

1.0.5:

  • Compatible with Open Source (CE) : 2.1
  • Compatible with Commerce on prem (EE) : 2.1
  • Stability: Stable Build
  • Description:

    * Composer updates

1.0.3:

  • Compatible with Open Source (CE) : 2.0 2.1
  • Compatible with Commerce on prem (EE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    *Added progress bar for search at "Sharing Options" page
    *Stability and speed improvements

1.0.2:

  • Compatible with Open Source (CE) : 2.0
  • Compatible with Commerce on prem (EE) : 2.0
  • Stability: Stable Build
  • Description:

    * Uncaught Type Error on product page
    * Question page opened in two tabs
    * https and FPC issue

1.0.0:

  • Compatible with Open Source (CE) : 2.0
  • Compatible with Commerce on prem (EE) : 2.0
  • Stability: Stable Build
  • Description:

    Version 1.0.0

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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