Follow Up Email

Follow Up Email

Compatible With: Community 2.1 Enterprise 2.1

Tech Specifications

Current Version:
Stable Build
04 July, 2017
Extensions, Marketing, Email Marketing


A smart tool that reacts to customer activity and automatically sends out pre-defined follow-up messages.

Other Extensions by Aheadworks

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Follow Up Email extension for Magento 2 registers certain customer activities to send notification emails with the relevant content. An email of this kind is more effective than a random email, because it engages customers based on their actual store activity. For example, if a customer has abandoned his cart, then he will receive an email reminder to come pick it up. If someone purchased a month worth of pet food, then a month later he may be invited to buy some more. The exact applications are up to you.

Follow Up Email offers five customer triggered email events for sending relevant messages. Every event covers a particular aspect of the customer’s store activity: registration, placing orders, etc. When the event is triggered, an email message is sent to the customer’s email address. Multiple email templates may be created for a single event, adjusting email subject, content and signature.

Each event email may be scheduled to fire at the appropriate time. For example, an Abandoned Checkout email may be set to fire 30 minutes after the customer has left a cart at the store, or a customer may be asked for a product review two weeks after an order has been shipped.

Business value

Powerful tool designed to complement marketing campaigns, with full control over the sending schedule and all outgoing emails.

  • Five customer triggered events;
  • Flexible sending conditions for precise marketing;
  • Multi-lingual and multi-store support;
  • Friendly and clean administrator interface;
  • Test mode available.

Feature highlights

Trigger event types

Available trigger events: abandoned cart, order status changed, customer registration, last customer activity, customer birthday.

Trigger event setup

Same events may be triggered under different circumstances. For example, an abandoned cart might be of $10 total in one case, and $1,000 in another. The store administrator may use custom conditions to send different emails matching different circumstances.

Built-in email templates

Several templates have been prepared based on best industry practices. Those may not be a perfect match, but will save some start-up time.

Writing tools

What-You-See-is-What-You-Get (WYSIWYG) editor allows writing emails without any knowledge of HyperText Markup Language.

Scheduling options

A follow-up email may be sent any time after the event has been triggered.

Consecutive emails

A number of consecutive emails may be scheduled for any given trigger event.

User-friendly interface

All controls are gathered under a single tab, allowing for an uninterrupted workflow.


Follow the link to experience the extension first hand!

Release Notes

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  • Compatible with CE: 2.1
  • Compatible with EE: 2.1
  • Stability: Stable Build
  • Description:

    Version 1.1.0
    * fixes for Magento Marketplace
    * Magento 2.1.x compatibility

    Version 1.0.5
    * Fix for Code Analysis


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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