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FAQ

TOTAL:
$199.00

Overview

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The prime focus of a Frequently Asked Questions section is to provide additional information to customers. This information may be about products, particular items or brands, about the shopping process itself, delivery, warranty, returns, payment methods, licenses, store features, and so on. By providing this information in an organized, user-friendly manner, store owner decreases the number of confused customers and decreases the number of questions submitted to support staff.

FAQ extension by Aheadworks is organized by categories, meaning that questions/articles are grouped by a common theme. The admin must create at least one category to start adding questions/articles. Once categories are created and filled with articles, the extension may be enabled and the FAQ section will appear at the frontend. It will be accessible by customers from the top menu, categories, page footer, or any additional links placed anywhere at the store. Several customization options are also available with regards to design, layout, SEO, etc.

Moreover, provide customers with the opportunity to ask questions on any page and get answers immediately with Chatbot (as of version 1.3.0)  

 

List of Features

  • ChatBot

A widget immediately responding customers questions providing them with FAQ-based answers

  • Elasticsearch

Find articles through the FAQ easily with Elasticsearch support

  • FAQ Section Location

Section may be accessed by customers from the top menu, categories, footer, or product pages in the FAQ tab. 

Direct links to specific questions or question categories may be placed by admin anywhere on the store.

  • Navigation sidebar 

Simple navigation via categories and articles makes the customer experience more user-friendly.

  • SEO Opportunities

The extension offers custom title prefix, suffix, meta title, page title separator for article pages, and setting meta keywords. 

  • FAQ Section Design

The section is a separate page within the store. On this page all questions are sorted by respective categories and customers may either go to a category or pick any of the visible questions.

  • Categories

For better navigation questions are grouped by common themes, which makes it easier for a customer to narrow down the search.

  • Visual Cues

To further help customers navigate the extension offers custom icons for categories and questions within categories.

  • Search Bar

Search bar may be added on top of a FAQ section. Search is section-wide and does not include results from the rest of the store.

  • ‘Helpful/Not Helpful’ Votes

Each article may be rated ‘helpful/not helpful’ by a customer. 

  • Questions On Article Pages 

Customers can ask questions on article pages via the dedicated submission form. Once a question is submitted, you will receive an email notification if the destination email address is specified in the extension’s settings.

  • Breadcrumb Trail

Breadcrumbs allow for a quick switch from the question page back to a category or a FAQ home page.

  • Admin Area In Backend

Extension settings are incorporated into the native Magento interface, where everything is organized within a separate tab with its own internal menu - everything is easy to find and edit.

  • Statistics

Question grid at backend stores the number of votes for each question and a total helpfulness rating.

  • Responsive Design

FAQ section adjusts automatically to any screen width, changing the number of column displayed.

 

Example

Many customers have a question about how the warranty is fulfilled by the retailer.

Without FAQ section some customers will direct their questions to support staff and overload them with repetitive requests. Other customers will just leave the store annoyed at the fact that policies are not clearly outlined. This results in both: unhappy customers and tied up support team.

With FAQ section, some customers will be able to find answers on their own. To help them out admin may even place a direct link to warranty article from where the warranty is mentioned on the product page. In addition, if some customers direct their questions to support, the support agent may provide a very brief answer and send the customer to a FAQ section for further info. A lot of time and frustration saved.

 

Business Value

The extension introduces FAQ section to the store:

  • SEO friendly – metadata, canonical URLs, sitemap.xml;
  • Article targeting with customer groups;
  • Neat and clean adjustable design;
  • Decreases the load of your support staff;
  • Increases customer satisfaction;
  • Saves customers time with ChatBot.  

 

Enhance This Extension With The Following: 

  • Advanced Search - for searching for particular data through FAQ articles on a retail website.

 

Demo

To experience the extension firsthand follow the links below:

 

Support Policy

Included technical support:

  • Magento Open Source (CE) version - 3 months of free technical support
  • Magento Commerce using on prem (EE) version - 3 months of free technical support
  • Magento Commerce on Cloud (ECE) version - 3 months of free technical support  

Technical Specifications

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Seller profile

Aheadworks

Seller contact

E-mail

Integrator

Current Version

1.5.0

Adobe Commerce platform compatibility

Open Source (CE): 2.3 (current), 2.4 (current), 2.1 (obsolete), 2.2 (obsolete)

Commerce on prem (EE): 2.3 (current), 2.4 (current), 2.1 (obsolete), 2.2 (obsolete)

Commerce on Cloud (ECE): 2.3 (current), 2.4 (current)

Type

Stable Build

Updated

11 September, 2021

Categories

Extensions, Customer Support

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.5.0:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    +Elasticsearch support
    +Web API update
    +GraphQL update
    +Articles and categories display improvement on the Search Results page
    +Links to Readme and Get Support update
    *Articles aren't displayed on the product page though they are assigned

1.4.2:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    + Navigation sidebar with the list of categories and articles
    + Subcategories and articles on the Category page
    + Display FAQ articles on the Product page
    + Category description editing via WYSIWYG
    + Meta Keywords for articles
    + Meta Title and Meta Description improvements
    + JSON-LD markup support
    + Allow empty suffixes in the system configurations
    * Error occurs in case the category title has an apostrophe symbol

1.3.0:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    * Compatibility with Magento v. 2.4
    * Minor UI adjustments
    + ChatBot functionality has been added
    * Article URL key and Category URL key can not be the same
    * The "Submit the question" button is not blocked after being clicked
    * Fixed issues with sitemap generation

1.2.1:

  • Compatible with Open Source (CE) : 2.3
  • Compatible with Commerce on prem (EE) : 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.3
  • Stability: Stable Build
  • Description:

    + Added URL suffixes for FAQ posts and categories
    * URL rewrites aren't created if suffixes were changed
    * 'Search by keyword' doesn't work correctly
    * Fixed issue with trailing slash in FAQ URL
    * Fix for Magento Marketplace

1.1.1:

  • Compatible with Open Source (CE) : 2.1 2.2 2.3
  • Compatible with Commerce on prem (EE) : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    + Magento 2.3 compatibility
    * Improved support of database with prefix
    * Translation improvements
    * Compilation issue (Magento CE v.2.1.16)

1.1.0:

  • Compatible with Open Source (CE) : 2.1 2.2
  • Compatible with Commerce on prem (EE) : 2.1 2.2
  • Stability: Stable Build
  • Description:

    +Questions on article pages
    +Aheadworks Advanced Search 1.0 integration (coming soon)
    +Helpfulness block UI refactoring
    +Refactoring of 'faq.helpfulness' jQuery widget
    *Image size is displayed as "NaN undefined" in category settings
    *Fixed issue with articles sorting
    *FAQ options renaming
    *Article list icon is not displayed on category page

1.0.3:

  • Compatible with Open Source (CE) : 2.1
  • Compatible with Commerce on prem (EE) : 2.1
  • Stability: Stable Build
  • Description:

    * Stability and speed improvements
    * FAQ Category can't be deleted
    * FAQ urls are not generated in sitemap.xml if Blog is installed

1.0.2:

  • Compatible with Open Source (CE) : 2.1
  • Compatible with Commerce on prem (EE) : 2.1
  • Stability: Stable Build
  • Description:

    * Stability and speed improvements
    * FAQ Category can't be deleted
    * FAQ urls are not generated in sitemap.xml if Blog is installed

1.0.1:

  • Compatible with Open Source (CE) : 2.1
  • Compatible with Commerce on prem (EE) : 2.1
  • Stability: Stable Build
  • Description:

    * Initial release

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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