The extension creates a well-organized FAQ section for Magento 2.
OverviewBack to top
The prime focus of a Frequently Asked Questions section is to provide additional information to customers. This information may be about products, particular items or brands, about the shopping process itself, delivery, warranty, returns, payment methods, licenses, store features and so on. By providing this information in an organized, user-friendly manner, store owner decreases the number of confused customers and decreases the number of questions submitted to support staff.
FAQ extension by Aheadworks is organized by categories, meaning that questions/articles are grouped by a common theme. The admin must create at least one category to start adding questions/articles. Once categories are created and filled with articles, the extension may be enabled and the FAQ section will appear at the frontend. It will be accessible by customers from the top menu, categories, page footer, or any additional links placed anywhere at the store. Several customization options are also available with regards to design, layout, SEO, etc.
Many customers have a question about how warranty is fulfilled by retailer.
Without FAQ section some customers will direct their questions to support staff and overload them with repetitive requests. Other customers will just leave the store annoyed at the fact that policies are not clearly outlined. This results in both: unhappy customers and tied up support team.
With FAQ section, some customers will be able to find answers on their own. To help them out admin may even place a direct link to warranty article from where the warranty is mentioned on the product page. In addition, if some customers direct their questions to support, support agent may provide a very brief answer and send the customer to a FAQ section for further info. A lot of time and frustration saved.
The extension introduces FAQ section to the store:
- SEO friendly – meta data, canonical URLs, sitemap.xml;
- Article targeting with customer groups;
- Neat and clean adjustable design;
- Decreases the load of your support staff;
- Increases customer satisfaction.
FAQ section location
Section may be accessed by customers from the top menu, categories, or footer. Direct links to specific questions or question categories may be placed by admin anywhere on the store.
FAQ section design
The section is a separate page within the store. On this page all questions are sorted by respective categories and customer may either go to a category or pick any of the visible questions.
For better navigation questions are grouped by common theme, which makes it easier for a customer to narrow down the search.
To further help customers navigate the extension offers custom icons for categories and questions within categories.
Search bar may be added on top of a FAQ section. Search is section-wide and does not include results from the rest of the store.
‘Helpful/not helpful’ votes
Each article may be rated ‘helpful/not helpful’ by a customer. Admin may create a custom message that appears in case customers vote ‘not helpful’.
Questions on article pages NEW!
Customers can ask questions on article pages via the dedicated submission form. Once a question is submitted, you will receive an email notification if the destination email address is specified in the extension’s settings.
Breadcrumbs allow for a quick switch from the question page back to a category or a FAQ home page.
Admin area in backend
Extension settings are incorporated into native Magento interface, where everything is organized within a separate tab with its own internal menu - everything is easy to find and edit.
The extension offers custom URLs for both questions and articles, canonical URLs, sitemap.xml incorporation, and meta data.
Question grid at backend stores the number of votes for each question and a total helpfulness rating.
FAQ section adjusts automatically to any screen width, changing the number of column displayed.
Integration with Advanced Search NEW!
The integration of the FAQ extension with the Advanced Search module allows searching for particular data through FAQ articles on a retail website.
To experience the extension firsthand follow the links below:
Release NotesBack to top
- Compatible with CE: 2.1 2.2
- Compatible with EE: 2.1 2.2
- Stability: Stable Build
+Questions on article pages
+Aheadworks Advanced Search 1.0 integration (coming soon)
+Helpfulness block UI refactoring
+Refactoring of 'faq.helpfulness' jQuery widget
*Image size is displayed as "NaN undefined" in category settings
*Fixed issue with articles sorting
*FAQ options renaming
*Article list icon is not displayed on category page
- Compatible with CE: 2.1
- Compatible with EE: 2.1
- Stability: Stable Build
* Stability and speed improvements
* FAQ Category can't be deleted
* FAQ urls are not generated in sitemap.xml if Blog is installed