Overview
Back to topProvide all details of your extension’s features and functionality. Include any updates.
The prime focus of a Frequently Asked Questions section is to provide additional information to customers. This information may be about products, particular items or brands, about the shopping process itself, delivery, warranty, returns, payment methods, licenses, store features, and so on. By providing this information in an organized, user-friendly manner, store owner decreases the number of confused customers and decreases the number of questions submitted to support staff.
FAQ extension by Aheadworks is organized by categories, meaning that questions/articles are grouped by a common theme. The admin must create at least one category to start adding questions/articles. Once categories are created and filled with articles, the extension may be enabled and the FAQ section will appear at the frontend. It will be accessible by customers from the top menu, categories, page footer, or any additional links placed anywhere at the store. Several customization options are also available with regards to design, layout, SEO, etc.
Moreover, provide customers with the opportunity to ask questions on any page and get answers immediately with Chatbot (as of version 1.3.0)
List of Features
- ChatBot
A widget immediately responding customers questions providing them with FAQ-based answers
- Elasticsearch
Find articles through the FAQ easily with Elasticsearch support
- FAQ Section Location
Section may be accessed by customers from the top menu, categories, footer, or product pages in the FAQ tab.
Direct links to specific questions or question categories may be placed by admin anywhere on the store.
- Navigation sidebar
Simple navigation via categories and articles makes the customer experience more user-friendly.
- SEO Opportunities
The extension offers custom title prefix, suffix, meta title, page title separator for article pages, and setting meta keywords.
- FAQ Section Design
The section is a separate page within the store. On this page all questions are sorted by respective categories and customers may either go to a category or pick any of the visible questions.
- Categories
For better navigation questions are grouped by common themes, which makes it easier for a customer to narrow down the search.
- Visual Cues
To further help customers navigate the extension offers custom icons for categories and questions within categories.
- Search Bar
Search bar may be added on top of a FAQ section. Search is section-wide and does not include results from the rest of the store.
- ‘Helpful/Not Helpful’ Votes
Each article may be rated ‘helpful/not helpful’ by a customer.
- Questions On Article Pages
Customers can ask questions on article pages via the dedicated submission form. Once a question is submitted, you will receive an email notification if the destination email address is specified in the extension’s settings.
- Breadcrumb Trail
Breadcrumbs allow for a quick switch from the question page back to a category or a FAQ home page.
- Admin Area In Backend
Extension settings are incorporated into the native Magento interface, where everything is organized within a separate tab with its own internal menu - everything is easy to find and edit.
- Statistics
Question grid at backend stores the number of votes for each question and a total helpfulness rating.
- Responsive Design
FAQ section adjusts automatically to any screen width, changing the number of column displayed.
Example
Many customers have a question about how the warranty is fulfilled by the retailer.
Without FAQ section some customers will direct their questions to support staff and overload them with repetitive requests. Other customers will just leave the store annoyed at the fact that policies are not clearly outlined. This results in both: unhappy customers and tied up support team.
With FAQ section, some customers will be able to find answers on their own. To help them out admin may even place a direct link to warranty article from where the warranty is mentioned on the product page. In addition, if some customers direct their questions to support, the support agent may provide a very brief answer and send the customer to a FAQ section for further info. A lot of time and frustration saved.
Business Value
The extension introduces FAQ section to the store:
- SEO friendly – metadata, canonical URLs, sitemap.xml;
- Article targeting with customer groups;
- Neat and clean adjustable design;
- Decreases the load of your support staff;
- Increases customer satisfaction;
- Saves customers time with ChatBot.
Enhance This Extension With The Following:
- Advanced Search - for searching for particular data through FAQ articles on a retail website.
Demo
To experience the extension firsthand follow the links below:
Support Policy:
- Lifetime access to the original codebase
- 1-year access to all updates
- 1-year support period
- Cancel your subscription anytime
- 25-day Marketplace Return Policy
Technical Specifications
Back to topSeller profile
Seller contact
Current Version
1.7.1
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current)
Magento Open Source: 2.4 (current)
Type
Stable Build
Updated
15 April, 2024
Categories
Extensions, Customer Support
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.7.1:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
* Resolved conflict of JsTree styles with other modules
1.7.0:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
+ GraphQL support
+ Data migration tool support
+ FAQ routing refactoring
1.6.2:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
* Primary keys update
1.6.1:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
* Compatibility with Magento 2.4.6
* Fixed issue with saving changes in the configuration settings for Magento 2.4.6
1.6.0:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
+ Displaying categories and articles to the specific customer groups
+ Articles from disabled categories are not included in sitemap
1.5.5:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
* Fixed issue with translating the 'Home' in breadcrumbs
* Fixed issue with adding to sitemap together with AW Blog
* Fixed issue with ChatBot disappearing from the Storefront when the CSS and JS files merging are enabled
* Fixed issue with the create/edit product page in the backend after disabling the module
* Fixed issue with the results of search throughout FAQ
* Fixed issue with search on the article pages
* Fixed issue with compilation when installed "FaqSearch" for Magento 2.4.4
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor