Knowledge Base

Knowledge Base
M1

TOTAL:
$199.00
Compatible With: Community 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2 Enterprise 1.12, 1.13, 1.13.1, 1.14, 1.14.1, 1.14.2

Tech Specifications

Seller:
Current Version:
1.4.1
Type:
Stable Build
Updated:
18 December, 2018
Categories:
Extensions, Content & Customizations, Product Content
Policy:

Overview

A tool for creating a FAQ section with SEO-friendly URLs and tags. 

Other Extensions by Aheadworks

RMA
M2
$1,499.00
Gift Card
M2
$1,199.00

Overview

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The extension requires the following FREE special service extension be installed in order to function properly: AW_All. Please make sure to install them BEFORE the main package. Read the documentation.

The Knowledge Base extension for Magento 1 adds a fully customizable FAQ section to a store. Create documentation, address frequently arising issues and let customers know you monitor their feedback and you are aimed to deliver the best shopping experience. Even more options are available for Magento 2 store owners - check out FAQ for Magento 2. The extension allows you to decrease the number of confused customers and increase your sales.

 

Business Value

The module helps to accumulate an extensive knowledge base within Magento 1 stores. Therefore, using the FAQ extension, you have the opportunity to:

  • Provide customers with all the info that will help them to use the services and buy products in your store;
  • Avoid question piling that consumes time;
  • Show the customer-targeted attitude that increases your store credibility;
  • Raise the rating of your store.

 

Feature Highlights 

Easy-to-configure backend settings

All the parts of the FAQ module for Magento 1 are fully configurable. Thus, you are able to:

  • Use the predefined blocks open for CMS;
  • Set up the article search by a combination of words or exact phrases, title or content in the knowledge base;
  • Combine the frontend section with Search and Category;
  • Enable the article rating option and put a limitation to it;
  • Sort the articles by Top and Latest, date and rating;
  • Add a tag cloud on every article page and control the tags quantity on a page.

Customizable design

FAQ areas in a store can be shaped in any possible way: 

  • Design the article text with the WYSIWYG editor;
  • Add any attachments, author. status, single or multiple categories to an article;
  • Adjust the tag size in Article Tags block;
  • Utilize the printer-friendly blocks;
  • Customize the layout with simple CSS;
  • Set independent blocks for different types of the articles.

SEO-targeted options

The extension gives store owners the ability to:

  • Use direct links;
  • Enable\disable secure URLs;
  • Assign canonical URLs to articles;
  • Enrich the articles and categories with metadata.

 

Demo

To experience the extension firsthand follow the links below:

Read documentation.

 

Enhance Knowledge Base for Magento 1 with the following Aheadworks extension: 

  • Advanced Search to give customers access to fast and more accurate article search within your knowledge base.

 

Support Policy

 Included technical support:

  • Magento Open Source (CE) version - 3 months of free technical support
  • Magento Commerce (EE) version - 6 months of free technical support 

Release Notes

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1.4.1:

  • Compatible with CE: 1.4.1.1 1.4.2 1.5 1.6 1.6.1 1.6.2.0 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2
  • Compatible with EE: 1.12 1.13 1.13.1 1.14 1.14.1 1.14.2
  • Stability: Stable Build
  • Description:

    * SUPEE-6788 compatibility issue

1.3.5:

  • Compatible with CE: 1.4.1.1 1.4.2 1.5 1.6 1.6.1 1.6.2.0 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2
  • Compatible with EE: 1.12 1.13 1.13.1 1.14 1.14.1 1.14.2
  • Stability: Stable Build
  • Description:

    * SUPEE-6788 compatibility issue

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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Reviews

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