Knowledge Base

Knowledge Base

Compatible With: Community, 1.4.2, 1.5, 1.6, 1.6.1,, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2 Enterprise 1.12, 1.13, 1.13.1, 1.14, 1.14.1, 1.14.2

Tech Specifications

Current Version:
Stable Build
05 July, 2017
Extensions, Content & Customizations, Personalization & Experience Management


Frontend area complete with search, categories, sorting, etc.

Articles with attachments, rating, tags, multiple categories.

Other Extensions by Aheadworks

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The extension requires the following FREE special service extension be installed in order to function properly: AW_All. Please make sure to install them BEFORE the main package. Read documentation.

Knowledge Base extension for Magento introduces a new section to the store, which can contain articles on different aspects of the products or services offered, along with the answers on the frequently asked questions. The articles can be edited with native Magento What You See Is What You Get (WYSIWYG) editor and contain different types of media.

Some analysts say that FAQs can raise your business by 5, 10, or even 20%. Answer questions before they’ve been asked - rational enough taking into consideration that people like caring attitude and thank by becoming your regular customers.

The Knowledge Base extension for Magento allows you to answer most common questions of your customers and provide them with relevant information about your products.

All the documentation created by store owner is displayed by means of articles assigned to admin-defined categories. The process of documenting is intuitively understandable and uses familiar standard Magento interface.

A rich set of the Knowledge Base module settings makes the extension fully customizable – you can define articles listing type (short or full), limit article description length, manage articles rating, upload attachments for articles, etc. You are also able to specify the options of each block – Category, Top Articles, Latest Articles and Tags – by setting up their title, sort order and number of articles displayed.


  • Ready-to-use interface with CMS-friendly blocks
  • Frontend section combined with Search, Category Articles, Top & Latest Articles independent blocks
  • Search articles by combination of words or exact phrases
  • Search articles by title or content in the knowledge base
  • SEO-friendly direct links
  • Canonical URLs may be assigned to each article
  • Ability to add meta data for articles and categories in the FAQ section
  • Articles sorting by date and rating
  • Article text WYSIWYG editor
  • Article attachments
  • Article author
  • Article status
  • Article categories
  • Per-store categories
  • Multiple categories per article
  • Article rating voted from frontend and controlled from backend
  • Article rating voting limitation
  • Configurable article listing type
  • Module Title, URL key, Frontend, etc. configurable from backend
  • Configurable Title & Sort order of main blocks
  • Articles tag cloud
  • Ability to limit the quantity of tags shown in your store FAQ area
  • Proportional tag size in Article Tags block
  • Printer-friendly blocks
  • Global search articles in Admin panel
  • Simple CSS & layout to set custom view style
  • Ability to enable\disable secure URLs

Read documentation.

To experience the extension firsthand follow the links below:

Release Notes

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  • Compatible with CE: 1.4.2 1.5 1.6 1.6.1 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2
  • Compatible with EE: 1.12 1.13 1.13.1 1.14 1.14.1 1.14.2
  • Stability: Stable Build
  • Description:

    * SUPEE-6788 compatibility issue


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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