Powered by Adobe Commerce 2.4.3-p1

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TOTAL:
$25.00

Overview

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The FAQ Hub extension allows sellers to host a list of frequently asked questions posed by buyers, serving as handy reference to customers shopping online and readily available at a single location.Buyers who shop online have questions about a product or service that a seller has to offer. On many occasions, they are on the lookout for information that gives them a clear understanding of the product or service, along with essential information such as shipping charges or warranty support which help them make an informed purchase decision. When such information isn’t easily visible, they would attempt to contact the seller to get their questions clarified before committing to a purchase. High volumes of customer enquiries, if unanswered in a timely fashion, can result in increased wait queues, abandoned carts or have customers move on to other shopping sites for making purchases elsewhere. Besides many of these queries are repetitive and straightforward to answer, so buyers would find it very useful to view a list of questions and answers for easy reference. This is now possible with the FAQ Hub extension which readily provides an online space for all frequently asked buyer questions with seller responses to each. Now customers can find useful information presented in an easy to review question-answer format, all in one place. With information available to buyers at their fingertips, this helps them finalise their purchases quickly, resulting in a positive shopping experience for the customer and increased sales for the seller.

Features

  • allow seller to add FAQ questions and answers in the backend which is visible to the buyer on the front end of the site
  • allow seller to delete FAQ’s as needed
  • allow buyer to view the FAQ’s with information available at their fingertips in a common location for reference which enhances customer awareness and helps to finalise their relevant purchases quicker
  • enable/disable module as required
  • associate FAQ’s with FAQ categories
  • display questions in the preferred sort order

Technical Specifications

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Seller profile

247 Commerce Limited

Seller contact

E-mail

Integrator

Current Version

1.0.2

Adobe Commerce platform compatibility

Open Source (CE): 2.3 (current), 2.4 (current)

Commerce on prem (EE): 2.3 (current), 2.4 (current)

Commerce on Cloud (ECE): 2.3 (current), 2.4 (current)

Type

Stable Build

Updated

16 July, 2021

Categories

Extensions, Content & Customizations, Product Content

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.0.2:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    Release 1.0.2

1.0.1:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    Release 1.0.1

1.0.0:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    Release 1.0.0

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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